Q: Where do your products ship from? How long does it take?
A: All our jewelry is handcrafted and shipped directly from our studio in Jingdezhen, China—the historical capital of ceramics.

• Standard Shipping: Usually takes 8-15 business days to North America and Europe.
• Express Shipping: Available at checkout, taking 5-8 business days.
  (Please note: Each piece is carefully inspected and packaged, which requires 1-3 business days of processing time before dispatch.)

Q: Will the jewelry I receive look exactly like the pictures?
A: Yes and no.
Our photography accurately represents the design and color palette. However, because our ceramics are fired in high-temperature kilns and our silk is hand-woven, you will see subtle, beautiful variations in glaze flow, texture, and color transitions. These are not flaws; they are the "breathing marks" of authentic handcraft, ensuring your piece is truly one-of-a-kind.

Q: Are ceramic earrings heavy or fragile? How should I care for them?
A: Despite their profound look, our ceramic pieces are surprisingly lightweight and comfortable for all-day wear. While high-temperature firing makes them highly durable, they are still ceramics.

• Care: Please avoid dropping them on hard surfaces (like tile floors).
• For Silk Pieces: Keep woven silk elements away from water, perfumes, and sharp objects to prevent fraying. Always store your jewelry in the provided HECROWN gift box when not in use.

Q: What is your return policy?
A: We want you to absolutely love your piece. If you are not completely satisfied, we accept returns within 14 days of delivery for standard collections (The Wabi-Sabi & The Blue & White). Items must be unworn and in their original packaging.
(Please note: Due to their irreplaceable nature, "The Signature" 1-of-1 archive pieces are final sale unless damaged during transit.)

Q: What is included in the packaging? Is it ready for gifting?

A: Absolutely. We believe the unboxing experience should be a multi-sensory journey, as exquisite as the jewelry itself. Whether you are treating yourself, searching for an unforgettable Mother's Day gift, a romantic Valentine's Day surprise, or seeking a unique collectible gift for a milestone anniversary, every HECROWN piece arrives beautifully packaged and completely ready to be presented.

Here is exactly what you will find inside your parcel:

• Your Handcrafted Jewelry: Safely secured on a custom jewelry sponge pad.
• The HECROWN Signature Packaging: A premium rigid two-piece gift box paired with a matching elegant gift bag.
• Soft Velvet Pouch: A delicate pouch perfect for keeping your jewelry safe while traveling.
• Paper Goods: A Letter of Appreciation from our Jingdezhen studio and a dedicated HECROWN Jewelry Card.
• Complimentary Care Kit: To help you maintain the pristine condition of your piece, we include a dedicated polishing cloth, a silver polishing stick, and alcohol cleansing wipes.
• Comfort Accessories: Extra silicone earring backs for your convenience and all-day comfort.
• A Touch of Elegance: A signature HECROWN scented card, adding a subtle, luxurious fragrance to your unboxing experience.

(Note: If you are purchasing this as a holiday or birthday gift, rest assured that no price tags or invoices are included inside the box.)